Company Policies

• Satisfaction Guarantee: We strive to ensure our customers are fully satisfied with the pest control services provided. If you feel the service did not meet your expectations, please contact us within 30 days of the initial service date. We will assess the situation and work to resolve any issues, which may include re-treatment, depending on the circumstances.

• Re-Treatment: In many cases, pest control issues require more than one visit for effective resolution. If pests persist after the initial service, we will schedule a follow-up visit to assess the situation, as long as we are made aware of any issues within 30 days of initial service date.

• Termite Treatments: If termites are found to persist after a termite treatment and you have followed the care instructions provided by our technician, we may re-treat the affected areas or offer other solutions.

• Bed Bug Treatments: Due to the nature of bed bug infestations, multiple treatments may be necessary.  Multiple treatments outside of the initial treatment, are to be expected. Additional treatments may be the financial responsibility of the customer. 

• Rodent Control: If rodent activity continues after our initial service and the necessary follow-up steps have been taken, we may provide a re-treatment, as long as we are made aware of the issue within 30 days of the service.

• Certain fees may be non-refundable, including but not limited to:

• Consultation fees for initial assessments or inspections

• Service charges for missed appointments or late cancellations

• Specialty services or treatments that are non-refundable due to the nature of the service provided (e.g., once a treatment product has been applied)

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For a re-treatment, customers are required to:

• Follow all pre and post-treatment instructions provided by our technicians to ensure the effectiveness of the treatment.

• Notify us within 30 days if issues persist. After 30 days, we may not be able to provide re-treatment services at a reduced or zero cost.

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While we will do our best to address your concerns and resolve any pest issues, Stevenson & Sons Pest Control is not liable for:

• Pest infestations that return due to structural damage or changes that affect the efficacy of our treatment.

• Pest-related issues that arise after customers fail to follow treatment instructions or when they fail to notify us of issues within 30 days of service.

• Any areas that were not accessible to be serviced. 

• Any indirect or consequential damages related to pest infestations.

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If you wish to request a re-treatment, please contact us directly using the following methods:

• Email: stevensonandsonspestcontrol@gmail.com

• Phone: 806-249-4202

Please provide your name, service date, and details of your issue, and one of our customer service representatives will assist you as quickly as possible.

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Stevenson & Sons Pest Control reserves the right to modify or amend this Policy at any time without notice. Any changes will be posted on our website, and the effective date will be updated accordingly.